Troubleshooting
Common issues and how to resolve them.
AI Chat Agent Not Responding
What to do when your chat agent isn't working properly.
If your AI chat agent isn't responding, first check that the chat widget is properly installed on your website. View the page source and confirm the script tag is present.
Clear your browser cache and try again. Sometimes cached versions of the page don't include the latest widget code.
If the issue persists, contact our support team with your website URL and a description of the behavior. We monitor all chat agents and can usually resolve issues quickly.
AI Phone Caller Audio Issues
Troubleshooting call quality and audio problems.
Audio quality issues are typically caused by poor network connectivity on the caller's end, not our systems. Our AI phone callers use high-quality VoIP infrastructure.
If you're consistently experiencing poor audio, check your phone system and internet connection. Ensure your PBX or phone service is configured correctly.
Contact support with specific call examples (date, time, phone numbers) so we can investigate the issue in our logs.
Website Loading Slowly
How to diagnose and fix website performance issues.
Slow website performance can have many causes. Start by testing your site with Google PageSpeed Insights to identify specific issues.
Common causes include large unoptimized images, too many third-party scripts, or slow server response times.
AutoNest Labs websites are optimized for performance, but adding plugins or custom code after launch can impact speed. Contact us if you need help optimizing your site.
Integration Sync Errors
Resolving data sync issues between AutoNest and your tools.
If data isn't syncing correctly between AutoNest and your CRM or other tools, first verify that your integration credentials haven't expired.
Check your integration settings in your account dashboard to ensure the correct fields are mapped.
For API-based integrations, review the error logs for specific error messages. Our support team can help interpret these and suggest fixes.
Contact Support
How to reach our support team for urgent issues.
For urgent issues, call us directly at +1 586-383-5070. Our team is available 7 AM - 2 AM EST, Monday through Sunday.
You can also reach us via WhatsApp at the same number for faster response times.
For non-urgent issues, email [email protected] with details of your problem. Include screenshots and any error messages you've seen.